CANCELLATIONS, REFUNDS & RETURNS
Level Up Resumes will issue a refund to you only according to this Refund Policy. Level Up Resumes provides a professional resume writing service and career guidance. There is no trial or grace period after purchasing the resume writing service. Like any writing project, there will be one draft and up to two revisions. As a result, there are no full refunds once the resume writing service has been purchased. The only case when Level Up Resumes will issue a full refund is when the Documents ordered are not provided to the Client within 45 days after the order.
Level Up Resumes provides various methods of contact (i.e. email, telephone, account message board, and live chat) to facilitate communication between you, us and the writer assigned to complete an order. Using any of these methods, our Customer Support Center is available to you during operating hours and we will respond to any refund request or other issue promptly. However, if such a request is not received using any of the aforementioned methods within the Refund Period, we will not be obliged to honor or consider the above-said request.
Should the Documents delivery be delayed due to unexpected circumstances, from the side of Level Up Resumes, we will be happy to provide a discount to be used towards your next order with us. Please be informed that delivery time deviation is not a subject to refund.
Any revision request or complaint in regards to the Document(s) that has provided must be made within the revision period (“Revision Period”). Level Up Resumes offers a 5 business day Revision Period after the first draft is provided and expires on the last day of the Revision Period. After that point, no revision and/or complaint will be made and/or accepted.
Any correction you want to make should be communicated to your writer via e-mail. The writer will work on your Document(s) and make as many corrections as you need during a Revision Period until you are completely satisfied. This means that Clients cannot make corrections to the documents themselves. It is only upon receipt of an e-mail from the Client containing an explicit and unambiguous approval of the quality when a final editable .doc format copy of the Document(s) is delivered.
In case a request for revision is not submitted within the Revision Period, Level Up Resumes tacitly accepts that the Client is satisfied with the Document(s) and requires no further actions to be taken in regards to the Document(s) unless extra payment is provided or a new order is placed.
Upon receiving your completed assignment you are entitled to a free revision should the Document(s) fail to meet your instructions or defined requirements in any way.
All revisions will be based on the original order instructions. If at the time of the revision request you provide new, additional, or differing instructions, this will be interpreted as an application for new Document(s) and thus, will require additional payment. Furthermore, should you request a revision after the Revision Period, it will also be considered as a new order requiring additional payment.